I called the civil servant a few days ago, to inform that JEINS had made the school deal with my second complaint, and it then thought it had got out of responsibility. He told me his thought a bit concerning the case. His deadline for this case has already expired. However, he has not closed the case, because he knew that JEINS wouldn't do anything if he closed it. He thinks if the school's decision on my second complaint causes me any harm, I might be able to nullify it because there is a fault in the decision process. **